Troubleshooting electrical desks

If you should experience problems with your electrical desk up and down movement, it can usually be easily solved. Below are the most frequent questions and solutions to the possible problems.

THE DESK DOES NOT MOVE UP AND DOWN
Check: Is the power cord plugged in and is it correctly connected to the desk?
Try/Solution: Try to plug in another appliance to check if there is power in the socket.

 

Check: Are all the cables between the desk’s control, legs and switches properly connected?
Try/Solution: Check all the connections.

Check: Are there any visible damages on the cables, switch or legs of the desk?
Try/Solution: Damaged parts must be replaced. Please contact customer service.

THE DESK MOVES ONLY DOWN
• Reset the table. Please find instructions below.

THE DESK DOES NOT MOVE TO FULL HEIGHT AND ALWAYS STOPS AT THE SAME HEIGHT
• The desk may have a set maximum height. The table should be reset to restore original settings. Please find instructions below.

RESETTING THE TABLE
1. Hold the “down” button down until the desk moves to the lower-most position and release the button when the table has completely stopped.
2. The press the “down” button again until the table moves for a moment and stops again.
3. The table has now been reset and should function properly.

Video guide: